Hi Nichcha and Dr. Teeraboon, really appreciate for sharing your experiences as being a site user. That’s very informative for me to know from your side. 🙂
It’s a common scenario I’ve encountered where site users often contact me seeking assistance with resetting their login credentials, even when they can’t recall the answers to their security questions created during the account registration process. I understand how challenging it can be to remember these details. In such cases, I typically request users to send an email for access verification. This allows me to review their personal details before proceeding to unlock access to EDC system or other modules like eConsent and eSource Modules (often iPads shipped to sites from the Depot Team to access these modules separately as this is more convenient and secure for the access of setting).
I also acknowledge that site users may face difficulties with access verification, especially in instances where biometric technology is used or when shared computers. So, this feature may be particularly beneficial for subjects who need to complete eDiary entries using their personal devices. Especially, aging subjects sometimes struggle to recall their login credentials and have no permissions to reset their passwords independently. Of this case, only site staff, including myself, can assist them in this process.