Sure, when I started as a project officer, I had a similar experience where I had to convert a hardcopy report to an Excel format. The field team staff initially resisted cooperation because they preferred to continue using their standard reporting format. They are also unfamiliar with using even simple applications like Excel. However, after running a pilot program with 2 sites in a month, when they realized that it was flexible to extract different report components, they started to change. At the end of each month, we now have a standardized reporting format and a reliable data source.
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