The very first thing that came up into my mind and I believe, most of the time, when you are facing some problems which is hard to figure out is to ask! That is probably be the same as this case. However, this task can not simply done by just asking questions in a larger population. We need a systematic way to explore such problems..through research!
In this case, I may start with some review about this bednets system whether about how it is built, what it does, platform availability, target users’ information, etc. After we have identified essential topics about them, then we could start by deploying a simple questionnaire consists of multiple questions which could be the validated questionnaire –– TAM, for instance. This is called a cross-sectional (conducted in one point of time), quantitative (measurable) research. After that, we can skim through responses and we may conduct further focus group discussion in order to explore insights in the particular group with extreme response, for example, lowest possible score in some aspect or areas by using an open-ended question. Nonetheless, we need to predefine and anticipate possible confounder factors, biases to ensure an integrity and quality of the research.