Please allow me to share the health system improvement, particularly in research perspective. I’m working as a Clinical Research Associate (CRA) in one of pharmaceutical company.
My company launched the use shared investigator platform (SIP) for about two years and the new features have been updated regularly.
The pros of the platform is that the investigators (physician who oversight the clinical study) and site staff could registered themselves once and use this platform as the document exchange portal, GCP training portal among all sponsors.
The barrier I faced during my work:
1) The lack of user acceptance: site staff and investigator only registered once, and they never visit the website again since they did not understand the important and the features provided in this portal.
2) For document exchange feature which is quite convenient for sponsor and site staff to exchange the document. However, site staff preferred to send the document photo via LINE or other platform based on their familiarity
3) The platform only available in English, the site staff feel difficult the access each feature
All portal functionality training relies on CRA. This training required for all site staff and it is considered as the additional task for use. As we are super busy, we only could train them to register properly and provide training only on basic features (and some of them forgot how to do it very quickly after training T^T).
In the conclusion, the important step of implementing any systems is the proper training (which may required repetition) and the user acceptance.