The additional evaluation indicators that I would like to propose are usability and responsiveness.
1.Usability for system quality
According to the article, they run both SORMAS and conventional system in parallel. We can assess usability by reviewing the system and data input, checking number of usages by different level of users. From the user interview and survey of user’s satisfaction, the acceptability of user might also represent the usability
2.Responsiveness for user experience and service quality