In my project example in topic 1, the Drug Stock Management System. According to ADKAR model, The awareness of the change to a better tracking system and benefits were clear for hospital staff but not for patients. Not all hospital staff had the desire to change the old paper-based system, especially those who didn’t want to use a computer and login into a system instead of adding data to a paper form. Many training and meeting were conducted for all staff to have the required knowledge to use the new system effectively. The ability to implement the change increased over time. Regarding the reinforcement, It took a long time to sustain the change than expected. Overall, the organization managed to implement the change but many improvements were needed.
Reply To: Topic 2 Change management
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