2019-11-25 at 8:47 pm
#15884
Participant
Considering ADKAR model to implement Health Information System, I think the organization somewhat managed the change.
Awareness: I think all staffs know that HIS is necessary because of clear public health policy across the country
Desire: some staffs may not want to use the new system
Knowledge: Inadequate training and coaching for some users
Ability: no enough support when users have problems
Reinforcement: No positive reinforcement for successful users