We have medical repatriation guidelines that work well but are a paper-based. The use is a manual without any IT support. The good news is that we are developing an RPA for our DSS and it is designed to be aligned throughout business processing too. The factors that I think will influence the implementation is system quality. The compatibility among business functions and their interests is challenging. For me, if the DSS requires too intensive data entry to be able to provide the decision support, adherence to the system may not be significantly decreased but information quality maybe so lowering impacted by inefficient data capture and entry. So I think in the time of development, they need to have all business functions come together in the designing process to make sure the workflow meets all stakeholders’s requirement.
- This reply was modified 4 years, 4 months ago by Ameen.