The example of DSS in my organization (Ministry of Health) is being applied in a mobile phone app for Covid-19 contact tracing purposes. It is useful to support the epidemiological investigation and monitoring of close contact in the field. The app works with Personal Area Network (PAN) where the Bluetooth network can exchange personal information of two or more people when they were at less than 2 meters distance in a moment. If there is a person identified as a confirmed case during the next 14 days, the DSS will identify all people who have been close to him/her and will notify them through the app. DSS will provide an alert to the close contact people and recommend them to take further precautions.
My evaluation for this DSS is as follows:
Human
-System Use: the existence of this system may be surprising for those who are not knowledgeable about Covid-19 epidemiology and control so it needs massive education
– User Satisfaction: people feel well-satisfied because they can be aware more when they are present in public and populous space
Organization
– Structure: the app can improve the performance of MoH in actively detecting close contact people, and enhance decision-making for case management
– Environment: the app can promote the efficiency of resources for contact tracing, including human resources, logistics, financial, and time
Technology
– System Quality: the app can work easy, fast, secure, and feasible
– Information Quality: the app provides an alert of epidemiological information that is complete, relevant, understandable, and on time
– Service Quality: the app facilitates remote consultation that ensures further precautions for those in close contact
Net Benefits: Improved speed of early warning system and behavioral health of people becomes the most significant benefit of this DSS
Factors that might influence the decision support system implementation mostly come from external, such as pandemic situations and policy, such as:
1. The system presents at the right moment when we are still facing Pandemic occurrence
2. The urgency to transform health-related activities into the digital method
3. The national strategy encourages the citizens to have the digital literate skill