In my organization, as I mentioned before, the eHIS system is failing to success. Significant contributions are from the design and cost.
This system sounds good at the beginning. We can use it to decrease workload for laboratory order and decrease the prescription error. However, after the system launch, we, an end-user, found the difficulty in searching for the lab items, medication name, and also the way to order dosage for each medication. Finally, to confirm the order, we have to do things repeatedly many times. Few week after the soft launch, the developer withdraws the first version of this program. I think the critical factor for designation failure compose of 1. user-unfriendly appearance and 2. the real user involvement since the beginning of the process is a failure, there might involve clinician into the developmental process of this program, but they can not represent all wishes of end-user.
Our organization paid a lot for these systems, and we have high expectation on this. After the first launch, the system can not makes user appreciation. So that why these projects start to fail rapidly