When replacing an old technology with a new one that is easier to use, at least it should be as useful as the old technology, if not more useful, to ensure user acceptance. If users perceive the new technology as less useful than the old one, they may be resistant to adopting it, even if it is easier to use.
To encourage the adoption of the new technology, it is important to communicate its benefits to the users and demonstrate how it can improve their productivity or performance. Involving users or key influencers during the technology’s design phase can impact their perception of the technology’s usefulness and ease-of-use, potentially reducing its perceived complexity. Users are more likely to accept a new technology if they perceive it to be less complex, so simplifying the technology’s user interface, providing clear instructions and guidelines, and offering training and support to users are all essential steps to increase new technology adoption.