Reply To: Leadership in you

[Boonyarat Kanjanapongporn]

I would like to share my first few experiences as a Pharmacist at private pharmacy stores around tourist areas.It was the first real practical after I graduated my bachelor.
Being a pharmacist in private stores, was more than medical related. Customer services, Promotion strategies, Stock management, and the preciseness of cashiering and money were under responsibility of pharmacist too.
It was a big step learning to socialize with people that weren’t friends from school. Customer service was one of the hardest tasks at the start. I had experienced many types, mood and expectation of customers. I did understand that it couldn’t be possible to run the work everyday without some accidental mistakes from this job. There were many problems which needed to be promptly solved. That could be from pricing misunderstanding, staff facial expression and some wording which could lead to customers dissatisfaction and arguing. These mistakes were caused by myself or other staff, however, the Pharmacist there had a big role to take responsibility and deal with unpleasant customers.😂
Initially, it was very hard for me to face the mistakes and find the best way to communicate to customers about the problem when it had already happened, especially when it involved money. I felt very scared and nervous to take responsibility in this kind of situation. My brain was overwhelmed by many thoughts such as how to return money, what I should say, and whether they were going to write a complaint.
After all, I feel that I have improved self control and thinking of better ways to solve problems.
Polite and straightforward communication are what I have learned from facing many customer service situations.😇