The additional evaluation indicators that I would like to propose are usability and responsiveness.
1.Usability for system quality
According to the article, they run both SORMAS and conventional system in parallel. We can assess usability by reviewing the system and data input, checking number of usages by different level of users. From the user interview and survey of user’s satisfaction, the acceptability of user might also represent the usability
2.Responsiveness for user experience and service quality
The SORMAS was conducted in 14 days and training session for users even shorter. After implementation, they could have some problem occur and need assistance on the system. We should be available to respond to their questions. So, we need to know whether they receive prompt service when requesting or not. We can assess by conducting in-depth interviewing the manager of each stakeholders such as NCDC, the laboratory center and also sending out the questionnaire surveys to all the users. Besides that, we can look at the user’s reports regarding the system support in terms of user’s satisfaction.