Access to healthcare information is now simpler than ever, big thanks to internet technologies. Online health information can increase patients’ knowledge of health and increase their capability to make decisions on their health. Patients might contribute insights that might aid other patients in learning more about the illness and their personal experiences with health and illness.

One of the challenges is that online health information is difficult to regulate and cannot be verified. As a result, decision-making is significantly influenced by Thai patients’ various levels of health information literacy. Health information can be perceived incorrectly, which might have negative consequences.