In our setting, regarding EMR usage,
The good points are that:
Near real-time data – we can access data more efficiently and timely, enabling us to track, monitor, supervise and take action timely.
Easy integration of information systems (for example, LMIS & HRIS) – as we aim to go further for more data integration, adopting of EMR will enable us to integrate with other digital systems more efficiently and effectively. It enhances interoperability and utilization.
Meaningful insights from data analysis– as we are able to get the required information from the EMR, we can draw insights and identify trends to make data-driven decisions for program improvement.
Information retrieval – data stored in cloud server is safer than physical paper storage, especially in conflict affected zones, and they can be retrieved anytime needed.
Reduce redundancy– we do not need to enter patients’ identifier information at each visit. By streamlining data flow and reducing fragmentation, staff no longer need double or triple data entry. It can significantly reduce errors.
Enhance reporting and accountability – Automated reporting features in EMR improve data quality and increase transparency.
Bad points of Using EMR:
Increase workload – especially if we do not have enough human resource for EMR work, staff can be more burdening in transition time from paper-record to EMR.
Reduce patient interaction – staff spending more time on data entry can affect face-to-face interaction with patients.
Disturb workflow during poor internet connectivity– this can lead to delay EMR use and users’ frustration.
Need regular supervision and technical support – EMR requires continuous supervision, troubleshooting whenever necessary to enhance sustainability
Training – Adequate training and ongoing support is critical to use EMR effectively. Sessions on tailored capacity building plans should be introduced beforehand.
Technical challenges – Software and hardware failures can disrupt workflow and delay service delivery.