My organization implemented a Case Analysis System to track the therapy progress and goals of children with disabilities. The system aimed to improve documentation, rehabilitation goal-setting, and communication among therapists. However, it was partially unsuccessful due to challenges in user adaptation and system design.
According to the ADKAR model (Awareness, Desire, Knowledge, Ability, and Reinforcement), the organization did not fully manage the change process effectively. While there was Awareness about the importance of digital record-keeping, many staff members lacked strong Desire to change from paper-based methods. Training sessions were limited, which meant insufficient Knowledge and Ability to use the new system confidently. In addition, there was little Reinforcement after implementation—no continuous follow-up or recognition for those who used the system properly.
As a result, some therapists continued using manual reports, and data in the system remained incomplete. To improve future system adoption, the organization should strengthen staff engagement, provide regular hands-on training, and establish ongoing monitoring and feedback mechanisms.
