I have experience implementing Electronic Medical Record (EMR) systems to replace paper-based patient records. This system implementation can be considered a successful initiative that significantly improved data and information management and workflow efficiency. In my opinion, the organization appropriately managed the change in terms of ADKAR:
Awareness: All healthcare professionals are aware of why they have to adapt to this system. The general manager, director, and managing director of the clinic communicated and conducted orientation for all related personnel.
Desire: After receiving the orientation from the Management Team and repeated coaching, all healthcare professionals know the expectations and the value of change from paper-based to EMR. So, they have a desire to change.
Knowledge: IT personnel, MEL staff, and EMR focal conducted training and mentoring sessions and provided necessary technical support to improve and have the additional skills they need to use EMR.
Ability: After providing the training, healthcare professionals used the EMR as a pilot. In this phase, necessary technical assistance and mentoring sessions are also continuously provided.
Reinforcement: After having the ability to use the EMR and knowing a clear shared vision, this system is sustainable to maintain.
In conclusion, the organization appropriately managed the change according to the ADKAR model.
