I have experience implementing Electronic Medical Record (EMR) systems to replace paper-based patient records.
The system is successful, but some modifications and challenges remain.
Data: Patient data are more complete, validated, and easier to access; however, data migration for old patients and real-time data entry pose challenges due to limited internet connection, resistance to change, and IT issues.
Cost: I assume that this system implementation is efficient because we use the existing server and 1 core programmer for maintenance and innovations related to EMR.
Operation: Daily workflow improved and reduced the healthcare professionals’ burden to some extent, but error fixing in clinic hours and internet connection are challenges.
Design: The user interface (UI) is user-friendly, but double-clicking for a single task is an issue.
People: Some healthcare professionals are resistant to change, but after training and support, most adapt well.
In conclusion, the EMR system implementation can be considered a successful initiative that significantly improved data and information management, workflow efficiency. But we need to improve interoperability and health information exchange (HIE).