In my previous work using EMR, the decision support system was not advanced. The built-in CDSS are drug-drug interactions alert, patient’s allergy alert, duplicate therapy alert, duplicate service order alert and high generation anti-biotics prescription alert that need to fill detailed request form.
I think some functions help but some don’t. Most of my colleagues find it distracting.
All are valuable notifications to avoid medication errors and duplicate the tests. However, when they become too generalized (i.e. not customized alert and notification for each patient), the system becomes overwhelmed by too many pop-ups and disrupts the workflow. From my perspective, using advanced systems like AI-driven CDSS will facilitate usage and satisfaction by providing holistic overview of patient and patient-specific notifications. (information quality)
As mentioned in the video, system design is also crucial-it should support rather than disrupt workflow. For example, alerts should appear at the top of the screen instead of the center, and they should not require unnecessary clicks to dismiss. (system quality)