Hi Kevin!
Yup, I would agree that cost of initial phase (transition) might be costly, but when it’s fully implemented, it would reduce cost of paper-related tasks, logistics, admin costs for the long run. Um, for data security for the app, based on my knowledge, it’s secured with citizen’s 13 digits number (ID) and registered phone number, and it is designed with one-time log-in. So, I think, though the phone is stolen, it would not easy to log-in unless the theft has the information. Also, I would say the app seems quite similar to Thai mobile banking apps, for example, the login steps, use of a PIN, and restrictions on screenshots (that’s just my observation 😀
