Based on ADKAR model, I honestly think my previously organization did well in all the aspects particularly in the knowledge, ability and reinforcement aspects.
Awareness: The organization created awareness of the need for the app by conducting meetings with volunteers and health centers to explain the benefits of the app.
Desire: The organization created a desire for the app by emphasizing the benefits of the app to volunteers and health centers, such as improved contact tracing rates and reduced reporting errors.
Knowledge: The organization provided volunteers and health centers with the knowledge and skills they needed to use the app by conducting training sessions.
Ability: The organization gave volunteers and health centers the opportunity to practice using the app by providing them with access to the app and by providing support to them when they were using the app.
Reinforcement: The organization reinforced the new behaviors by providing feedback to volunteers and health centers on their use of the app.
Reply To: Topic 2 Change management
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