Honestly speaking, it is difficult for me to say whether or not the public health officials and the stakeholders involved appropriately managed the change of implementing the eHMIS using the ADKAR model. However, some things suggest that the organization may still need to embrace the ADKAR model fully. For example, it is still not sure whether or not users were adequately involved in the design and implementation of the system. Additionally, there needs to be a mention of training or support to users on how to use the new system. This ambiguity suggests that the organization may not have fully addressed the Knowledge and Ability components of the ADKAR model. Furthermore, the fact that the users could have received the system better suggests that there may have been some resistance to change. The organization may have needed to anticipate and manage this resistance adequately.
The ADKAR model is a powerful tool for facilitating individual change. We can apply that model to the context of improving the eHMIS project:
1. Awareness: Increase awareness about the benefits of the eHMIS project among all stakeholders through workshops, seminars, and informational materials.
2. Desire: Foster a desire to participate in and support the eHMIS project by demonstrating the positive impacts of the projects on healthcare outcomes and showing how individuals’ roles can contribute to this success.
3. Knowledge: Provide training and resources to equip individuals with the knowledge needed to use and navigate the eHMIS project effectively, including technical training for IT staff and user-friendly guides for healthcare professionals and patients.
4. Ability: Ensure that individuals can implement the skills and behaviors needed to use the eHMIS project effectively with ongoing support and troubleshooting, as well as opportunities for practice and feedback.
5. Reinforcement: Implement strategies to reinforce the use of the eHMIS project and sustain the change over time through regular check-ins, recognition of individuals who are effectively using the systems, and ongoing evaluation and improvement of the systems.
By addressing each of these elements, it’s possible to facilitate individual change that leads to the successful implementation and adoption of the eHMIS project.