The system I’ve elucidated in the previous topic discussion has appropriately experienced change management although I was not involved during the transformation process. But according to my research, it mirrors the ADKAR building blocks but was driven by the desire to adopt a new method that was more practical for most people including those who are digital-illiterate people and health workers with limited computer skills.
Since the old-fashioned system was poor and inefficient in responding to a rapidly changing pandemic, so the digital approach was the only centerpiece manner. In a nutshell, previously our ministerial office had faced a lack of ways how to attract people to be fully vaccinated, how the healthcare physician can reach the patients during area closures, how to increase the number of daily tests, and how the airport health authority can determine fit travel status. And the desire to create a new digital method could pick all of these needs and bring advantages for health workers and people.