I would like to discuss the same project posted in previous topic discussion.
ADKAR Model

Awareness
Stakeholders were clearly informed of the need to move from paper-based systems to an electronic record platform. For every expansion, we also advocate management level and explain to operational level staffs why we need to change.

Desire
Program manager, regional officers, clinicians, nurses and data assistants were motivated to adopt the system because it directly solved their operational pain points (duplication, slow reporting, difficult to track down missing patients. Moreover, able to customize to their requirements is also a motivation factor, as they can also involve in the development process by providing their feedback.

Knowledge
Training sessions were provided for different levels of users, from data assistants to program managers. Although initial training was basic, ongoing refresher sessions helped users gain confidence and adapt to new workflows.

Ability
Users were able to apply their training in real clinical settings since the system was designed to match existing ART workflows. Dedicated IT support team was available to troubleshoot early issues, ensuring continuity of service.

Reinforcement
Continuous support, periodic system updates, and monitoring visits helped reinforce usage. Because the system became the official platform for national HIV reporting, users were motivated to consistently use it.